My customers constantly tell me that their builder is insisting on a snagging list within the first seven days after legal completion. What the builder is not explaining is this is part of the companies and site managers procedures which enables them to get new home buyers signed off and handed over to customer care as quickly as possible.
THIS HAS NOTHING TO DO WITH YOUR RIGHTS UNDER YOUR WARRANTY AGREEMENT
Under your warranty agreement, you have the first two years to give snagging lists to your builder to rectify.
New house buyers are feeling pressurised into getting a professional snagging inspection done within the first seven days after legal completion and are disappointed to find that the snagging company of their choice has no availability during this seven-day period.
Check out some of the snags we have found on our YouTube channel.
What you should do
If your builder is insisting on a snagging list within the first seven days after legal completion, this is not a problem. Let your builder know that you will be having your new house professionally snagged and you will submit your report when you receive it.
When the site manager calls to see you after legal completion, usually within the first seven days, let him know if you have seen any defects and give him your list to rectify. I would also write on his form that you are due to have your house professionally snagged and will submit this report when you receive it from your professional snagging company.
Make sure you keep all snagging lists you give to your site manager and log them with customer care. The reason for this is you will have an audit trail of issues raised with site and if they become ongoing issues customer care will also have a record of them.
Would you like to know more? Here is more about your rights as a new build home buyer. If you have any questions or would like to speak with an expert, don’t hesitate to get in touch with us.
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