My customers constantly tell me that their builder is insisting on a snagging list within the first seven days after legal completion. What the builder is not explaining is this is part of the companies and site managers procedures which enables them to get new home buyers signed off and handed over to customer care as quickly as possible.

THIS HAS NOTHING TO DO WITH YOUR RIGHTS UNDER YOUR WARRANTY AGREEMENT

Under your warranty agreement, you have the first two years to give snagging lists to your builder to rectify.

New house buyers are feeling pressurised into getting a professional snagging inspection done within the first seven days after legal completion and are disappointed to find that the snagging company of their choice has no availability during this seven-day period.

What you should do

If your builder is insisting on a snagging list within the first seven days after legal completion, this is not a problem. Let your builder know that you will be having your new house professionally snagged and you will submit your report when you receive it.

When the site manager calls to see you after legal completion, usually within the first seven days, let him know if you have seen any defects and give him your list to rectify. I would also write on his form that you are due to have your house professionally snagged and will submit this report when you receive it from your professional snagging company.

Make sure you keep all snagging lists you give to your site manager and log them with customer care. The reason for this is you will have an audit trail of issues raised with site and if they become ongoing issues customer care will also have a record of them.

Would you like to know more? Here is more about your rights as a new build home buyer. If you have any questions or would like to speak with an expert, don’t hesitate to get in touch with us.

Ian Lively, Managing Director at Lively Professional Services. Housing and Snagging Survey Expert with over 40 years of experience.

 

Coronavirus Update

 

Dear Customer,

 

Following the Government Guidelines, we are now happy to accept bookings on occupied properties as well as those empty.
We will maintain a safe distance when conducting our inspections and wear suitable PPE where possible.

 

For any customers already booked for a snagging survey I will be contacting you to discuss rearranging your appointment.

If you have any questions or wish to make a booking, please contact me on 07792 261820 or email @ ian@livelyprofessionalservices.co.uk

We value your custom and wish all our customers the best during these worrying times, please stay safe.

 

Kind Regards

Ian