Frequently Asked Questions

Individual Therapy

What is Snagging?

The term snagging is commonly used within the construction industry to describe the identification of defects within a building.

What is a Snagging list?

A snagging list is a list of defects identified during a visual inspection of your new home. This can simply be a typed list identifying the defects. More professional reports, such as we produce, use photographs that are date and time-stamped with a full description of the defect giving far better clarity for your site manager to follow.

How long will the snagging survey take?

The survey can take between 2 and 5 hours depending on the size of the property and what defects we identify, we then spend a few hours further putting your report together.

What time will the surveyor arrive?

The date and time of your appointment will be discussed prior to our surveyor attending. The date and time will be mutually agreed to fit in with your requirements. We will send a reminder a few days before to ensure nothing has changed.

Do you liaise with the builder?

We do not liaise with the builder as your builder will not deal directly with a third party only the customer who has purchased their property.

How quickly will I receive my report?

We endeavour to send you the electronic copy of your report the same day, this enables you to send it to your builders customer care department at the earliest opportunity. This is then followed by 2 hard copies within 48 hours depending on the post.

What happens if the builder refuses to do my snags?

We receive very little feedback from our customers informing us that the builder has refused to rectify the defects we have identified. However It is important to ensure you send your snagging report at the earliest opportunity to your builder. You may have to chase your builder frequently to get things done but they should not refuse to rectify your defects. If all else fails and you are not getting satisfaction from your builder, then depending on who your warranty provider is you should report your issues to them in writing. Please read and follow your warranty providers procedures when making a complaint.

How do I pay for the survey?

Unlike most snagging companies we do not ask for a deposit. Once the inspection has been carried out and you have received your electronic report, payment can be made by bank transfer and the details will be on the invoice that accompanies your report.

Couples & Group Therapy

When is the best time for a Snagging survey?

The best time to have your inspection carried out would be before you take legal completion of your new home. However, most builders will not allow a professional snagger into your property until you have taken legal completion. Once you know your legal completion date you should liaise with your professional snagger to attend as soon as possible, preferably the day after the completion date. If you have already moved in and require a snagging survey we can inspect your property at any time as long as it is still in your builders warranty period.

Can the builder deny access?

The builder can deny access up to legal completion depending on their policies, some but not all builders will give access to a professional snagger as legally the property still belongs to them.

What happens if my dates move?

If your completion date moves don’t worry as this does happen frequently with most builders. We will work with you to ensure we attend at the earliest opportunity to survey your new property.

What if new snags come to light afterwards?

As you live in your new house it is inevitable that there are likely to be some minor snagging items that come to light. You can make a list of items and give these to your builder to rectify, there are no limits to the amount of lists you can give to your builder within the first 2 years, which will be outlined within their customer care charter.

What happens after I have received my report?

Once you have received your report don’t worry we are not going away, if you have any questions or queries we are always available to answer them for you.

Do you offer discounts?

We only offer discounts if we are able to inspect 2 properties on the same day in close proximity to each other. Please discus this at the time of reserving your inspection.

What areas do you cover?

We currently cover the North West, Cumbria, Cheshire, Manchester, Greater Manchester, Liverpool and Merseyside.

Who is the best builder?

I am frequently asked this question, the answer is they are all the same. All the major national housebuilders are Plc’s and are governed by shareholders. My advice is to look at the site where you are thinking of buying your new home. If the site looks organised and is clean and tidy then you should expect the quality of your house to be the same. Look to see if the site manager has won an NHBC Pride in The Job Quality Award, he will normally have a winners flag or sign saying he has won. If the site is completely the opposite then logically your house will follow suit. It is all down to the quality of site management.

Coronavirus Update

 

Dear Customer,

 

Following the Government Guidelines, we are now happy to accept bookings on occupied properties as well as those empty.
We will maintain a safe distance when conducting our inspections and wear suitable PPE where possible.

 

For any customers already booked for a snagging survey I will be contacting you to discuss rearranging your appointment.

If you have any questions or wish to make a booking, please contact me on 07792 261820 or email @ ian@livelyprofessionalservices.co.uk

We value your custom and wish all our customers the best during these worrying times, please stay safe.

 

Kind Regards

Ian